There are a number of ways that you can contact us if you feel you would like to explore the need for counselling. You can:

• Telephone our service on 02920 664410.
• Text the word ‘counselling’, followed by your name to 07765 199725
• Send us an email on the link below..

Please be aware, that you may hear an answer phone message, when using the landline number, as it is not always possible to man the phone. Our aim, once we receive a message from you, is to contact you within 24hrs. Please be aware that if you contact us on the weekend, then expect contact from us on Monday. (This condition excludes Christmas and Easter) where the service closes for a number of days over these festive periods.

Once we have contacted you, our aim is to offer you an assessment within two weeks. This is an opportunity for you to meet us and for us to meet with you. The assessment normally last around 30-40 minutes. The purpose of the assessment is to ask specific questions regarding yourself and circumstances and also to ensure that we match the best counsellor for your needs, as many of our counsellors specialise in specific areas of need.

Once the assessment has take place, it is our aim, that if counselling is felt appropriate by both yourself and the assessor, for a counsellor to contact you with a counselling appointment within 2-4 weeks.

Please note:
Sometimes there is a waiting list due to the high demand for counselling. It is also possible that you may be seen by a trainee counsellor, as we as a service, support local colleges in their development training programme which enables people to become qualified counsellors.